If we do not receive a satisfactory response, we will be contacting Trading Standards. One thing that I do know, I will never ever recommend this company to anybody. We are still waiting for several jobs to be done, so I can't really comment on the finished product. There is so much more to write, but I am running out of energy and patience with the whole thing. Not only has this build been extremely stressful for us, I have suffered from an illness that I have due to the added stress, my partner has had anxiety attacks. ![]() This shows how appalling our experience and build has been so far. She said it was only the 3rd time in 20 years working there that she has done such a thing. We sent in a complaint and a lady actually came to our property to discuss the complaint. There have been occasions where we did not know whether anybody was going to turn up as we were not given a plan etc. We have had to contact all contractors ourselves. The project manager has lied throughout, claiming he has been calling us when he has not. Well, that is until we put a complaint in. Funny eh.Ĭommunication has been none existent throughout. After our complaint, somebody appeared a couple of days later to remove it. This prevented us from having other jobs done such as render, outside electrics etc. Scaffolding was left on the house for way longer than necessary. All looks perfect, until you look in the loft and see that it hasn't even been connected. ![]() The extractor fan in our bathroom has been rerouted through the roof. I am yet to see what is going to happen with the gate, as somebody is supposed to come tomorrow. Clearview were unwilling to rectify this until very recently. However, the extension has actually been built level with our property. The extension was supposed to have been built half a brick in, this was to accommodate our gate. We have a dog, so we have had to clean up after them each time they have visited! Rubbish was left all over the garden, this included bottles, screws/nails. this isn't partially aesthetically pleasing. Clearview are refusing to tarmac, their solution is cement and then paint it black. We paid for the manhole to be relocated, this was done but then Clearview charged an extra £2976, despite being in our original contract! On the subject of the manhole, the contractors made an absolute mess of the surrounding area. This made me think that many things go wrong and many people ask for compensation. One of the bosses came around to rectify the roof, during this time he just kept saying he doesn't do discounts. Therefore incorrect measurements were taken. I understand that mistakes can happen, but it appears that they measured the front of our house, rather than the back. The front panel to our gable roof window was measured incorrectly at the point of survey. Our roof was left exposed for an extended period of time, this caused a very large leak into the new extension. We have not received keys for the window locks either. ![]() This window is yet to be replaced many weeks later. Whilst the windows were being installed, one of the glass panels cracked. This not only put our health at risk, but it is breaking the law! Asbestos was identified on 26th June 2023 and was left unwrapped on our driveway until 17th August 2023! 8 WEEKS!!! It was only removed after we sent a complaint in via email. So, to begin with we had a coal shed demolished as part of our project. That could not be further from what we have experienced so far. At the point of sale, you are sold a dream, everything will be project managed and will be stress free. I would give this company a 0 star rating if that was possible.įrom the very start, we have experienced a hell of a lot of issues.
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